Shipping Information

Rates and estimated delivery times

Shipping rates are dynamically calculated at checkout based on destination, weight, and service level. The time frames below are typical carrier estimates once your order has shipped. All orders include tracking.

Order processing

• Processing time: 1–2 business days for in‑stock items.
• Orders placed after 1:00 PM ET begin processing the next business day.
• We do not ship on Sundays or U.S. federal holidays.
• During launches or sale events, processing may take an additional 1–2 days.

USA shipping details

• Free standard shipping on orders $200+ (after discounts, before tax).
• Signature may be required for high‑value orders for security.
• Carriers: UPS, USPS, or FedEx depending on service and destination.

International shipping

• We ship to most countries via DHL Express, UPS, or trusted partners.
• Transit times vary by destination and customs processing.
• If your country is not available at checkout, contact support for assistance.

Duties, taxes, and import fees

• International shipments are typically sent DDU (Delivered Duty Unpaid). Local duties, taxes, and import fees are the customer’s responsibility upon delivery.
• Refusal to pay duties may result in the package being returned or abandoned. Original shipping fees and any return costs are non‑refundable.
• For exact amounts, consult your local customs authority before ordering.

Tracking and updates

• You’ll receive a shipment confirmation email with tracking as soon as your order leaves our facility.
• It can take 24–48 hours for tracking to display movement after label creation.
• Real‑time updates are available through your carrier’s tracking page.

Address changes and order edits

• To request a change, contact us immediately at [email protected] with your order number and the corrected address.
• We cannot modify orders once they’ve been packed or shipped.
• If a parcel is returned due to an incorrect address, re‑shipment fees may apply.

PO boxes, APO/FPO & restricted addresses

• PO boxes: Available for USPS services only.
• APO/FPO/DPO: We ship via USPS where eligible. Transit can take longer due to military handling.
• We do not ship to freight forwarders if flagged by our fraud checks.

Split shipments

To deliver your items as quickly as possible, we may ship multi‑item orders in separate packages at no extra cost. You will receive a tracking number for each parcel.

Delayed, lost or stolen parcels

• If tracking shows “delivered” but you can’t locate your parcel, please check with household members, neighbors, or your building manager.
• Contact the carrier to open a trace. If you still need help, email [email protected] within 7 days of the marked delivery date.
• Packages marked “delivered” are not covered for replacement or refund if stolen after delivery unless a signature service was purchased.

Pre‑orders and back‑orders

• Estimated ship dates for pre‑order items are indicated on the product page.
• Orders containing pre‑order items ship when all items are available unless you choose split shipping at checkout (if offered).
• Dates are estimates and may shift due to production or logistics changes.

Sustainable packaging

• We use recyclable cartons and responsible packing materials where possible.
• Garments are protected in minimal, durable sleeves to reduce waste without compromising quality.

Shipping FAQ